We strive to ensure a smooth purchasing experience and minimize the need for returns. However, if a return is necessary, the following conditions apply:

  • A full refund will be issued if the item is returned in its original condition and packaging within 30 days of receipt.
  • A processing fee may apply to returned items.
  • Customers are responsible for return shipping costs and any applicable taxes.
  • A full refund will not be granted for damaged items. We strongly recommend insuring return shipments and providing a tracking number.
  • To initiate a return, email [email protected] with “Return Request for Order ID XXXXXXXXXX” in the subject line.
    Damage Policy
    All shipments are insured against transit damage.
    Although
    rare,
    damage
    may
    occasionally occur.
    Customers should inspect packages upon arrival:
  • If shipped via common carriers (DHL, FedEx,
    UPS), refuse delivery and contact
    us
    immediately for a replacement.
  • For LTL deliveries (e.g., Yellow Freight, Con-Way, Road-Runner), sign for the shipment as “Damaged Upon Arrival” and refuse delivery. A replacement will be arranged upon claim approval.
    Return Address
    4744 Jupiter Road
    Uniontown, Ohio 44685
    Phone: +1 (330) 607-2051